Privacy Policy

Santa Glows ("we", "us") respects your privacy. This policy explains what personal information we collect when you visit santaglows.shop or buy from us, how we use it and what choices you have.

Information we collect

• Order information: name, email, phone number, billing and shipping address, and the items you buy.
• Payment information: payment is handled by our payment providers. We do not see or store your full card number.
• Device and usage information: IP address, browser, device type, pages viewed and how you arrived at our site, collected through cookies and similar technologies.
• Messages: anything you send us through the contact form or by email.

How we use your information

• To process and deliver orders, send order updates and handle returns.
• To answer your questions and provide customer support.
• To prevent fraud and keep our store secure.
• To understand how the site is used and improve it.
• To send marketing emails, only if you have opted in. You can unsubscribe at any time.

Who we share it with

We share information only with service providers that help us run the store:

• Shopify, which hosts our store and processes orders and payments.
• Payment processors and fraud-prevention services.
• Shipping carriers and fulfilment partners.
• Analytics and advertising platforms, where you have allowed them through cookie settings.

We do not sell your personal information for money. We may disclose information when the law requires it.

Cookies

We use cookies to keep your cart working, remember your preferences and measure traffic. You can block or delete cookies in your browser settings, though parts of the store may stop working.

How long we keep it

We keep order records for as long as needed to meet legal, tax and accounting duties, and other data only as long as it is useful for the purposes above.

Your rights

Depending on where you live, including under the UK GDPR, EU GDPR and California law, you may have the right to access, correct, delete or export your personal information, and to object to or restrict some processing. To make a request, see Your Privacy Choices or email support@santaglows.shop. We respond within 30 days.

International transfers

Our providers may process your information in countries other than your own, including the United States. Where required, we rely on approved safeguards for these transfers.

Children

Our store is not directed to children under 16 and we do not knowingly collect their information.

Changes

We may update this policy from time to time. The date at the top shows when it last changed.

Contact

Questions about this policy? Email support@santaglows.shop.