Returns & Refunds
Last updated
We want you to love your Santa Glows lights. If you do not, you have 30 days to return them.
30-day returns
You can return your order within 30 days of delivery for a full refund of the item price. The lights should be in their original packaging with all cables, the controller and the remote included.
How to start a return
- Email support@santaglows.shop with your order number and the reason for the return.
- We reply within 1 to 2 business days with return instructions and the return address.
- Send the parcel back with a tracked service and keep your receipt.
Please do not send items back without contacting us first, because we cannot match them to your order.
Refunds
Once we receive and inspect your return we email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take extra time to show it.
Return shipping
For change-of-mind returns, return postage is paid by the customer. We cover return postage when the item is faulty, damaged or not what you ordered.
Damaged or faulty items
If your lights arrive damaged or stop working, email us with your order number and a photo or short video. We will send a replacement or refund you, whichever you prefer. If a bulb fails after the 30-day window, contact us and we will do our best to help.
Items that cannot be returned
- Items that have been damaged through misuse or modification.
- Orders returned more than 30 days after delivery without prior agreement.
Cancellations
To cancel an order, email us as soon as possible. We can cancel it only if it has not yet been dispatched.